Frequently Asked Questions

Everything you need to know about your Parramatta Eels gear and orders.

How long will it take for my Eels merchandise to arrive?

Standard shipping within Australia typically takes 3-7 business days, while express shipping arrives within 1-3 business days. International delivery times vary by location.

Can I return or exchange a jersey if it doesn't fit?

Yes, we offer returns and exchanges within 30 days of purchase, provided the item is in its original condition with tags attached. Please note that personalized jerseys cannot be returned.

Are the jerseys sold on the site authentic NRL licensed products?

Absolutely. All apparel and accessories sold through our official store are 100% authentic, licensed NRL products designed to the highest professional standards.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.

How do I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

Do you offer international shipping for fans overseas?

Yes, we ship our merchandise worldwide so Eels fans can represent the Blue and Gold no matter where they are located. Shipping costs are calculated at checkout.